Cleared guardian raid dced from server and got no rewards

Finished a guardian raid and went to grab my reward, it didn’t let me grab it. Then I was disconnected from the server and when I reconnected I was unable to grab my reward as it said in the chat clear failed 3 times and proceeded to close the raid even though the raid was completed before hand and had consumed my entrance. After that I then got a 10 minute punishment from entering my next guardian raid.

yea happens to me to before
looks like the connection crashed before i have the chance to grab the reward
lost an entry and loot for that day