I know you are just the messenger but the overall Community Management has been very mediocre in my opinion.
Instead of updating players via an Official Post on either Twitter, the Website or the News Forums, you have to dig trough x threads to find answers about the EU Server problems. Nobody knows when it gets better. Nobody knows if it gets better. All we get is “there are issues” in some forum posts with thousands of replies and this has been going on for a week now.
You seem to completely ignore suggestions the community makes. The large majority of people were not happy with their Lite-Founder Packs if they switched Regions for example. This is very likely also the reason why your plan has not worked out and people are staying on EU Central and have no motivation to switch. You keep ignoring feedback and you will continuously pay the price for it.
You ignore way too many issues. Many people have been asking about Twitch Drops on new region for 3 days for example and did not get an answer (afaik, as mentioned earlier im too lazy to dig trough x posts to maybe get an answer to this)
No communication during EU Times. You guys clearly don’t seem to have any CM that answers stuff on the forums during EU times.