Compensation for Abyssal Underwater

On the last news, there is about compensation for people who got stuck or in other condition.
What about people who got ported to the city from abyssal and they coudnt get in, which results missing a lot of mats to get to t3.
All my friends get into t3 2 days before me because of this situation.
I been writing to support by mail/ live chat/ on forum, but there is no any answer.
So far I have really bad experience with the game support :smiley: .
Thank u in advance for answer.