Are we going to be receiving any compensation for the Galatur players who couldn’t progress on their main character for over 24 hours? Server went down 2/9/22 around 11pm cst. If you were playing online during this time odds are you lost access to the main quest line. Most of the people I spoke with were not able to progress for over 24hours. Is there going to be any compensation for this? We paid for a head start, and got screwed out of it. I understand things happen, but the lack of communication and timelines was atrocious. We kept being told to submit a ticket and everyone had their tickets submitted for 15-20 hours and they had still yet to have access to their characters main quest.
Please check out News Post on this topics to find the steps you can take to resolve this issue.
and follow our Official discussion thread for this issue: Official Galatur Thread