220.127.116.11 is not a VPN service. It’s essentially a DNS resolver. It only handles the changing of hostnames to IP addresses.
This response is not on point and there should be some clarification from your team about this as this is an important distinction. To be more precise, it catches all DNS requests and does the lookup for you so that you don’t have to have your ISP do it. You should not care at all where I get my DNS resolution from.
I would hope there is a more clear answer than this…
Edit to the OP: There should be verry little they can do about this as DNS resolution happens outside of their game engine. Even if they wanted to prevent it, there isn’t any real way they could do that as where a DNS was resolved and by whom is not transmitted with the packets.
According to our teams we understand that this tool might help some players but we in AGS can not recommend to use the tool since it might affect the connection of some other users that are not that familiarized with this kind of things.
Our devs team are aware that there are some server stability issues and they are working non-stop to resolve the situation.
This is the most recent information we are handling and we really appreciate your patience during this.
Please if you have any other inquiry just let me know!