I was in the Chaos Dungeon for daily and got into the bonus stage.
As soon as I entered the Bonus stage, screen was frozen and could not move at all.
Took my daily aura of Resonance and my chance in bonus as well.
Here is the attach screen shot. Please fix the issue and looking forward to receive some rewards with this issue.
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Hello @sykang28,
I’m very sorry to hear about this situation during the Chaos Dungeon.
We understand that situations like this are very frustrating and that’s why you normally will get the restoration ticket on your game mail within 24 hours so please keep us updated if you receive it!.
This is a post made by one of our community managers regarding this:
Still, in some cases a replacement ticket may not be sent if it’s determined that the disconnection was not due to an error on our side, so please be aware of this too.
Thank you so much for being such a valuable and invested player!
Have a nice day a see you in Arkesia! 
I still did not receive any rewards or any words back from the game.