My game closes with zero error codes daily at random. Has been happening ever since launch. Have opened many support tickets and always get the exact same generic response. Makes zero sense that i can play korean or russian servers via vpn for months and have never had this happen. It has to be Eac or your american servers. How can a game constantly close with zero error codes? Play many other games and have zero problems. Worse customerr service i have ever encountered and you guys have zero troubleshooting procedures in place only bot responses. Another game ruined by AGS.
Hello @Optics, welcome to the Lost Ark forums.
I’m very sorry to hear that you experience multiple crashes during your gameplay and I’m sorry if support hasn’t been helpful in the past, I would like to assist you with this situation, if you could please describe, share details of the crashes and any other information that you have it can help me narrow down the troubleshooting steps we can try.
You mention EAC issues, for that I would like to share these steps:
We are aware of the EAC issues that are affecting a number of players so we have created a thread for it, you can check this thread out for more solutions the community has shared and also to report your issue if you wish:
I will be waiting for more details about your crashes so we can work to solve it! 
It happens in any instanced content, guardian raid, chaos gate, raids, islands, etc. I can go days without it happening then some days its non stop and lost my entries. Game freezes for a second and game closes, zero error codes given. I can reconnect right after. I have tried every trouble shooting steps you guys have listed and nothing works. Its a connection issue on your guys end. My isp is spectrum and its rock solid.
9900k overclocked to 4.8ghz all cores
Evga 3080
16gb ddr4 3200 c14 xmp profile enabled
Asus 144hz monitor gsync 1440p
Reinstalled windows 11 still crashing randomly.
Going to try capping fps to 60 with rivatuner
@Optics Thank you for sharing this information, I understand you have done quite a lot of troubleshooting, if you don’t mind going over these two links for me and let me know if you have done all these steps:
If you have done all of this plus the fps capping you were going to try and the issues are still happening then it could be something really specific which we don’t have troubleshooting steps and requesting an escalation with our developers is the best option.
I know you have contacted us in the past but please contact support one more time and share all the details including this post so they may open an investigation.
You can reach us using the following link:
Have the dxdiag ready in case they ask for it:
Instructions for generating a DXdiag: Open and run DxDiag.exe
I will be keeping up with this thread so you can update me on this situation and I can continue helping you, I do want to thank you for your understanding and patience.
hey there,
just Try do Disable XMP Profile on your Memory.
For me this seems to work since 3 weeks now. But i Don’t know why. Just give it a try.
Interesting that worked for you. I ran memtest86 for days with zero errors. Wonder if there is a memory leak in the game. I will try this thanks.
@Optics Any findings? I have exactly the same problem. I rarely have crashes since launch but since two weeks ago it became more often
Never had Problems with my Memory in other games or Windows. Maybe it was just Luck that this works for me.
i even ged rid off freezes on Loading screen especially when i tab out to windows and want to tab into the game again.
Had the same issue and tracked it down to the video driver I was using.
Constant crashes and lockups but only in Lost Ark with Nvidia Geforce 516.59 driver.
Went back to 512.95 and haven’t had one since.
Hope that helps.
Hi @Optics , I have read through the thread and I noticed that you mention something in your OP that may be the cause of some of your issues.
I would like to point out that you can not use a VPN while playing here.
This is an official post about VPN’s from the official news.
Usage of a VPN and/or Error 10010 - Official News / Official News - Lost Ark Forums (playlostark.com)
Perhaps you could try disabling your VPN or poke a hole in it for Lost Ark and see if that fixes your problem.
1 Like
Thanks for the info, I am gonna try that,
Update: I have tried, and it didn’t work for me…
Hello @invisiblehermit,
I’m sorry to hear you are having the same issue, I can see you have tried all the possible solutions listed here, so I wanted to know if you have tried contacting our support to start an investigation for this issue?
I would also like to thank @mick437, @elindar and @Malteco for their valuable contributions!
@invisiblehermit keep me posted on your situation!
1 Like
I just submitted a web ticket to support. Hopefully, there is a solution to this.
1 Like
New update:
I have reduced my ddr4 from 3600 to 3200. Since then I didn’t encounter any crashes.
3 Likes