Just crafted Hallucination Bow, I saw a little chat on screen showing Hallucination Bow with quality 60. Accepted it and entered vykas raid. Finish p3 and saw nothing inventory, material was reduce from 26->1.
Hello @Juanrosie,
Welcome to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!
I’m sorry you’re having this issue after crafting your item, in order to help you in this case I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games to create a support ticket and review your case deeply.
Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
DxDiag report:
- Go to Windows Start search bar and type dxdiag.
- Click on dxdiag.exe.
- When green progress bar goes away, select Save All Information and save the file to their desktop.
If you need further assistance in any other issue please don’t hesitate in reaching us again!
Cheers!
Ive had similar happen to me. I thought i had accepted the ceafted item so i left the craft window. However, i hadnt. I went back to the crafter and they still had my item to collect. It might becworth double checking.
yeah, for sure I did not dismantle it, cause mats will be return, Lost 1000g, mats, 3 week of farming, quality 60, is …
Sorry, I maybe was not clear enough. I’m not suggesting you have dismantled it. I’m suggesting that you might not have claimed it from the crafter.
I have made this mistake before - I thought I had clicked the claim button then I closed the craft window. The item was not in my inventory. But when I returned to the crafter, the item was still there to be claimed.
So, I was suggesting that you go back to the crafter to see if the item is still there to be claimed. It is worth the 30 seconds compared to waiting for customer services to review your account 
Also keep in mind that if you claimed it, while you had your inventory full, I think it gets deleted.
I got what you saying, I did check with craftsmen for hundred time already, no mail, no inventory, … nothing. So frustrated, cause I know I did craft it (Gold, mats deduct)
Anyone here can confirm if AGS actually help bring back the item, atleast mats … If not, it just wasted of time waiting the response for nothing
They do have the hability to restore the item, but is not guaranteed depending on your situation/what they see on their logs: Contact Us | Amazon Games
Is it in your pet’s bag by chance?
I wish but No :(. I check everything that I could guys … so done
Hello @Juanrosie and thank you @Filroden @Vidar and @L0KI for your great input,
I am sorry to hear of this apparently lost item. Did you try the contact link provided by @Wyvernn? Please note there is certain account information that cannot be posted on forums that can certainly be followed up on via that other channel and they may be able to help you out if you do reach out.
Hope this clarifies your best course of action and see you in Arkesia! 