Crash after losing my connection and re entering

alanmiche1412 · March 4, 2022, 6:42pm

I was playing normally but I lost my connection. Then I have tried to enter again and after a few seconds of being inside with my character the screen goes black. Sometimes the game crashes, other times it stays open and takes me to the desktop but I can’t click anything. It happened to me with two characters

Jormungandrh · March 4, 2022, 6:48pm

Hello @alanmiche1412, welcome to our forums!

I’m sorry to hear about this issue with your game, before we start working on a solution I wanna know if you have done any sort of troubleshooting so I can take that into consideration?

I’ll be waiting!

alanmiche1412 · March 4, 2022, 6:51pm

So far I have checked the game files and restarted the computer, and as I said I tried to enter with two characters but the problem persists

Jormungandrh · March 4, 2022, 6:54pm

Understood, while I continue to research for a solution please try this:

Update your video and windows drivers.
Repair Easy Anti cheat ( Open Lost Ark Application in your Steam library and go to Settings → Manage → Browse Local Files > Open the AntiCheat Folder > Run the EasyAntiCheat_Setup executable file > Repair.
Troubleshoot the Firewall:
Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
Click Allow an app or feature through Windows Firewall and then click Change settings.
Look for the game in the list of allowed apps and features. If it’s present, make sure it’s
checked, and that both the Private and Public columns have a check mark. If the app is
missing from the list, you need to add it.
```
  * Click Allow another app…, locate and select the app, then click Add.
  * Once you’ve done that, you need to ensure that the app is checked, and that it has check
      marks under both the Private and Public columns.
```
Relaunch the game.

Let me know if the issue persist after these steps!

alanmiche1412 · March 4, 2022, 7:43pm

Thank you very much. I tried everything and the game works at least for now. So I don’t know the exact cause but at least it’s fixed. Thank you again, have a nice day

Jormungandrh · March 4, 2022, 8:38pm

Awesome!!! Have fun in Arkesia!