The moment I entered the boss room during 1415 chaos dungeon, the game froze and I couldn’t do anything but restarted the game. After logging in, my character died and the game froze again and I had to restart again. After I relogged in, it showed as I failed my chaos dungeon. Please give my aura back so I could finish my chaos dungeon. Thanks.
Server: Danube
Character: Premivada
Hello @premivada,
I’m very sorry to hear about this crash during your chaos dungeon.
We understand that situations like this are very frustrating and that’s why you normally will get the restoration ticket on your game mail whiting 24 hours so please keep us updated if you receive it!.
This is a post made by one of our community managers regarding this:
Still, in some cases a replacement ticket may not be sent if it’s determined that the disconnection was not due to an error on our side, so please be aware of this too.
Thank you so much for being such a valuable and invested player!
Have a nice day a see you in Arkesia! 
