Crash during Abyssal

Server crash accured and game crashed during an abyysal run on my glavier now I’m locked out of both dungeons as it was my first clear. I’ve seen reentry tickets have been given out to other users and request I could get one too.

havent got mine yet either

Is it supposed to be automated? Or we need to put a request in

heard it auto

How can I create a post? it does not let me