Crash game help

Hi, when i teleport or change character the game crash and i gotnthis error, can u help me pls?

Hello @gene_tica,

Welcome to Lost Ark Community! :bouquet:

Hope you are doing well. :slight_smile:

These kind of issues are generally fixed by integrity check for the files of Lost Ark.


  1. Restart your computer and launch: Steam

  2. Next, you can either right click the Lost Ark in your Library, or click the gear icon from the game’s Library page on the far right

  3. From the drop down menu, select Properties…

  4. Select the Local Files tab and click the Verify integrity of game files Button

  5. Steam will verify the game’s files - this process may take several minutes


One or more files may fail to verify.

This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process.

Do not run the verification process while performing other system-intensive processes, such as defragmenting your hard drive or scanning for viruses.

Do not run this process for multiple games at the same time.

Hope this helps! :magic_wand:

K Yesterday i do this and not work, After i delete all steam too, and now have dame problema, now i do again this and i per u know what happen

After verify integrity

Hello @gene_tica,

I’m sorry to hear the above steps didn’t resolved your issue.

Go through the below steps and see if that helps you in resolving this issue:

Please disable the IPv6 from your windows setting using the below steps:

  1. From the Start/Windows Menu, select Settings.
  2. Select Network and Internet.
  3. In the Status section, under Change your network settings, select Change adapter options.
  4. When the Network Connections window opens, right-click your network connection.
  5. Select Properties. Scroll to Internet Protocol version 6.
  6. Uncheck the Internet Protocol Version 6 (TCP/IPv6) box.
  7. Select OK to save your changes for the selected network adapter.
  8. Try launching the game again. A PC restart may be necessary.

Also, flush the DNS using the below steps:

  1. Right Click on the Start Icon.
  2. Click on Command Prompt.
  3. The Windows Command Prompt Window will appear.
  4. Type in: ipconfig /flushdns. and press ENTER.
  5. You should receive the following message: Windows IP Configuration. Successfully flushed the DNS Resolver Cache.

In case the above steps doesn’t resolve the issue then I’d recommend contacting our live support who will assist you further on resolving this issue.

You can get in touch with our live support at Amazon Games (Lost Ark - Support | Amazon Games).

Hope this helps! :magic_wand:

1 Like

I Do It all now i let u know of work all…

Ty m8, now 0 crash, ty u helped me so much!! Have a nove day :+1:

I continue got this problem, how can do now? :pensive: