Crashed During Gate 5 clear Cutscene

[Kaliber]

Gate 5 Brelshaza disconnect without rewards

Our party cleared Gate 5 Brelshaza, but lost the loot because we crashed during the cutscene where Brelshaza goes up to Gate 6.
We would like to receive our earned loot.

Server: Kazeros
Name: Kaliber

[Jormungandrh]

Hello there @Kaliber, welcome back to the Lost Ark forums,

I’m sorry to hear about this situation with your game and thank you for sharing the video, I know how frustrating this can be. We have a system that handles this issue, as we are unable to manually grant any re entry tickets.

Please read this post for the full information about this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

A few key points I wish to highlight and the first one is very important in this case:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to 48 hours, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

Let me know if you have any other questions!

[Donadao]

WTF AMAZON
the itens of gate we just lost??? NICE

[Jormungandrh]

Hi @Donadao,

Unfortunately we are unable to directly give out the items so you will have to try it again if you receive a re-entry ticket, if you have any feedback related to this please check our feedback category:

Game Feedback

Thank you for your understanding!

[Donadao]

The game disconnect after the clear of gate 5, in the middle of cutscene. We can’t enter again ;/

[Kaliber]

Is this post being moved on to a special team?

[Jormungandrh]

Hello again @Kaliber and @Donadao,

As I mentioned before this will all be handled by the automated system, since we are unable to grant the loot or the re-entry ticket.

Sorry for the inconveniences caused!

[Kaliber]

Well I still haven’t received my loot back.

[Kaliber]

No loot from g5 because amazon crashes server.

[Jormungandrh]

Hello there @Kaliber,

There may have been a misunderstanding, as I mentioned before we are not able to grant loot, they way it works is you receive a re entry ticket if the system detects a server side issue and with the re entry ticket you may attempt the encounter again.

I hope that clarified the situation!