Cristalline Aura compensation

So I haven’t been able to use my aura for 5 days. I’m paying for teleports, I don’t get pet functions or any bonuses I paid for.
I don’t mind waiting until you fix the issue but we need to know we WILL be compensated.
I’ve paid for 30 days of cristalline aura, not 20.
I would accept a refund in euros or more days on my aura.

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Did you even active it and not just claim it? People are so stupid sometimes, just have to ask.

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Nah it’s a real bug that’s been affecting all of my server because they overloaded it (i’m in EU).
I get a few hours now and then but most of the time it’s off.