Crystal Aura issue

Why do I pay for a crystal aura when the store
not working all the time and my aura doesn’t work, please amazon give us some free stuff because of these problems

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I have already written to them several times regarding compensation, but I am beginning to have doubts that they will give one.
And yeah compensation only for players who purchased at least 30 days of “Crystalline aura”

I dont need compensation i just want it to work as intended and not get scammed. Idk why this issue hasnt still been addressed yet tbh.

i have aura for 2 months