Crystaline aura not working. cant claim twitch stuff

I bought the founders pack and everythinh was fine until free release, the store is down on my server, my aura doesnt work, i cant claim twitch drops, items are dissapearing. Im on Niera server

PLEASE FOR GOD SAKES FIX THIS AND MAKE IT A PRIORITY. I PAID MONEY FOR A SERVICE THAT DOESNT EVEN WORK.

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me a desactivado el aura cristalina