Crystallin Aura not working , Cosmetics + Twitch drops never received

[Labrin]

i did watch 3 -4 twitch drops stream and claimed them all on twitch and linked my account however i received nothing ,

a friend gifted me the alar skin set and a mount and i never received it as well.

Char name : Labrin
Server : EU Wei

[Eulah]

Hello welcome to our forums!

I’m truly sorry for this situation our devs team are still working non-stop to solve the situation with the crystalline aura.
I understand you want know exactly what its going to be compensation or how this is going to be fixed but unfortunately we don’t have the exactly information about this at the moment but you can rest assure that we will handle the situation in the best way possible and as soon as we have an update we will let all of you know!

As an update we are currently working to solve this issue, you can find more updates on the post below :

We are aware that the in-game store is currently down in some regions, and are working to get this fixed. Please also note that some items in your Product Inventory, as well as Crystalline Aura, may not appear immediately after logging in. There may also be a delay on the delivery of purchased Starter Packs. These issues will resolve as you continue to play, and your items will appear shortly for most players. For those cases where items do not appear after the first few minutes, the team is a…

Thank you for your patience.

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