Crystalline Aura And Shop Doesn't Work

Hi, so everything before this week reset was fine but after the reset, my shop just doesn’t work at all and when it rarely does I cannot proceed to buy any Crystals, it just load and then nothing happen. I have tried to restart my pc, verify integrity of game files and even re-downloaded the game but nothing work and now even my Crystalline Aura had disappeared. I hope someone can help me with this. Thank you very much.

Hi there @TyBeo I hope you are having an amazing week.

Would you mind contacting us via a live channel whenever you are available please? We need some personal information from you which is why we cannot handle it on a public forum.

You can reach us using the following link:

This issue seems to be something really specific which we don’t have “troubleshooting steps” and I do believe requesting an escalation with our developers might be the best option.

I do want to thank you for your understanding and patience.

Feel free to refer my colleagues to this forum post. I hope this helps, feel free to tag me if you need anything else.

Best of lucks and I wish you have an amazing week!


Hi Jormungandrh, thanks for the reply, I have contacted one of the member of the support team and he said that he’ll be looking into it. I don’t know if they did the fix or not but for some unknown reason the Crystalline Aura just came back up (as I play, randomly it just came back up, which is great ^^ ). However, the shop is still rarely working and when it does open I still can’t buy any Royal Crystal so i’ll just have to wait for the confirmation that they have resolved the issue via email.