Hi, so everything before this week reset was fine but after the reset, my shop just doesn’t work at all and when it rarely does I cannot proceed to buy any Crystals, it just load and then nothing happen. I have tried to restart my pc, verify integrity of game files and even re-downloaded the game but nothing work and now even my Crystalline Aura had disappeared. I hope someone can help me with this. Thank you very much.
Hi there @TyBeo I hope you are having an amazing week.
Would you mind contacting us via a live channel whenever you are available please? We need some personal information from you which is why we cannot handle it on a public forum.
You can reach us using the following link:
This issue seems to be something really specific which we don’t have “troubleshooting steps” and I do believe requesting an escalation with our developers might be the best option.
I do want to thank you for your understanding and patience.
Feel free to refer my colleagues to this forum post. I hope this helps, feel free to tag me if you need anything else.
Best of lucks and I wish you have an amazing week!
Hi Jormungandrh, thanks for the reply, I have contacted one of the member of the support team and he said that he’ll be looking into it. I don’t know if they did the fix or not but for some unknown reason the Crystalline Aura just came back up (as I play, randomly it just came back up, which is great ^^ ). However, the shop is still rarely working and when it does open I still can’t buy any Royal Crystal so i’ll just have to wait for the confirmation that they have resolved the issue via email.