Crystalline Aura gone, Crystals missing and being able to use the Shop!

Hello everyone.

I play on Thirain and for around 3 days I can’t use my Shop anymore. Today I logged in and my Aura + my Crystals were gone. Is there a way to fix this?

I also haven’t received my Twitch Drops yet.

Name of the Character is Nemuie.

Thanks in Advance

Same problem here, Shop didn’t work no twitch drops and all blue crystals missing
Server Neria

Same problem here, Shop didn’t work no twitch drops and all blue crystals missing Server Neria

same for me

Hello everyone ,

Greetings! :handshake:

A warm welcome everyone on Lost Ark Forums! :bouquet:

I am sorry that your crystals, crystalline aura are missing and you are not able to use shop.

I would like to inform you that this is a known issue and our devs have identified the issue and is pending a fix.

This can be happening due to a commerce issue listed in following link-

To address this specific issue, we need to have a client patch. That patch is currently being built by Smilegate RPG and we are hoping to include this fix in our next update which we are prepping for this coming week. It is our understanding that after this patch is delivered, most of the major commerce related issues will work correctly.

I appreciate all of yours kind patience in this regards! :slight_smile:

See you in Arkesia! :sunflower: :magic_wand: