Crystalline Aura has been removed from my account!

I bought the platinum founders pack and redeemed it on Kadan. Now the Crystalline Aura has been removed from my account.
How can I get it back?

Hi. Same here. Kadan server

hey, same. was working like 20 mins ago now its been removed from my char, also I cant access the shop, says under maintenance. Friends im playing with are fine, so its just me. Sceptrum server

Same here on trixion.
All my drop, prime stuff disappear too I can’t redeem them :confused: