Crystalline Aura Missing and more!

I bought the silver founder pack, and I lost all my Crystals, Royal Crystal, my Crystalline Aura, all my items from the product inventory and in Neria we dont have the store yet, we were waiting for 2 days with this issues.

In summary:
1- My crystalline buff is gone and missing like 2 days now.
2- My uncollected items are missing and gone from my product inventory.
3- My Crystals and Royal Crystal are gone too.

I think that as users we deserve a reward for the issues , hope you can fix it soon please.

Character: Sozatakai
Server: Neria
steam ID: 76561198150709289