Crystalline Aura not activated

Just an FYI - the Downtime in EU didn´t fix it - if it was the plan <3

Allready contacted customer support about this and have an open ticket but replying here aswell hoping to get this sorted.

I had the same issue with the aura, I used it but it didnt add to my account, i tried restarted as suggested by the custmer support guy bu that didnt work still waiting on an update here but would apreciate one as atm I am also avoiding buying additional aura time incase that makes matters worse so im loosing out on the benefits during the time this issue persists.

Steam ID: 76561197992885537

Steam ID: 76561197973831006

Was just creating a thread and saw this one;
On the 8th, I redeemed my Founder Pack (Plat) and consumed the Crystalline Aura item within, it instantly disapeared but no Aura granted. I was confused, but kept playing. My friends had the buff, and were getting free Triports. The buff remained grey on the top bar, until I took the one from the Prime gaming. Now it was green on the top bar, but only for the 5 days. I never received my 30 day buff from the original, and emailing customer service just got a response of “please validate steam files”. The time remaining has not gone up any, this has not fixed my issue.

As I paid money for this, I am looking for an actual resolution to my issue. Please asssit

i have the same issue, ive got the twitch prime 5 day aura to work but my founders pack aura disappeared after use with no time added !

As an update the uber long maintanence did not change this issue my aura is still not active

Roxx,

I am having the same issue with my crystalline aura and I am missing the titles that come with my founder pack. Not sure if that goes hand in hand with this issue.
My Steam ID: 76561198031033768

If you could help it would be a appreciated.

Hello Roxx

I’m having the same problem with my crystalline aura from the Twitch prime bounty. I activated it very recently, before yesterday’s maintenance at 14:00 and now that I have reconnected it is no longer there. My steam ID is: 76561198109008232. Thank you.

Hello, I’m having the same problem, I lost the aura from my bronze founders, the free 3 days and the twitch bouty aura, I still had 35 days of aura, the issue happened today around 11:50-12:00 when I logged in.
My steam ID: Steam Community :: Jomic
Character name: Piers
Server: Kadan
If the problem could be solved it would be appreciated.

Same problem here after today.

Steam ID: 76561197960791754

I’ve got the same problem, Crystalline Aura gone (I had the aura from Bronze Founders, +5 days from Twitch LoA Starter Chest). I tried re-logging, no effect.

EDIT: The aura is gone again…

I have the same problem when i logged into the game

STEAM ID : 76561198185817971

EDIT : The aura is back

I’ve got the same problem, Crystalline Aura gone (I had the aura from Bronze Founders, +5 days from Twitch LoA Starter Chest). I tried re-logging, no effect. And i didn’t get the 3 days of cristalline aura for compensation
STEAM ID : 76561198161102775

Steam ID 76561198052047496
Same problem here Roxx, it says active on main menu of the char login ,but not active in game.

Edit : Restarting didnt fix the issue and there is already a big queue. Server : Andares EU
Do we have any update on this fix?

EDIT 2 : It appears they pop up after 5 min of gameplay ,at least after my restart. Aura is there.

Still not resolved for me. Also did not recieve the compensation aura today in the game mail.

Server Kadan. Character: Feersum
Steam ID: 76561198051430113
(amazon and steam accounts have been linked)

Hello, I’m having the same problem, I lost the aura from my bronze founders, the free 3 days and the twitch bouty aura, the issue happened today around 12:30-13:00.
My steam ID: 76561197990053450
Character name: Miguidf
Server: Kadan
Thanks

I also have this issue, here is my steam ID: 76561198264130678

Same Issue, I lost the aura from my bronze founders pack…

Steam ID: 76561198057223646
Server: Kadan
Char: Titokratos

Thanks!

Hello! Same issue here. :frowning: Steam ID: 76561198799638063
Characters name: Astyr
Server: Kadan

Aura cristalina perdida
Id. de Steam: 76561198003007762
Nombre pj Dilerien
Servidor Trixiom

Same issue
Serveur : Trixion
Character nale : Natremie
Steam ID : 76561198044469599