I still haven’t received the crystals and skin. I bought crystals one day to buy a skin from the store with the crystals and never received my skin. Separate occasion tried to buy crystals again with gold and never received the crystals and lost the gold. I just want a refund of gold at this point. I’m not sure if this recent patch was supposed to fix or refund me but would just like an update.
i’m sorry you’re having issues with your missing crystals and skin.
Although most of the issues were fixed by the patch unfortunately this is still a known issue with few players are we are investigating as we speak.
In order to help you better and also to gather more information regarding your particular issue I would suggest you to contact our support via live medium and create a support TT with a case ID so it can be tracked and resolved in a timely manner.
I hope this information helps!
Feel free to reply back to this post if any issues.