Crystals/Crystal Aura/Launch Gift Issue


I have a number of issues and decided to post since they dont seem to be getting resolved with time but rather new ones keep popping up

  • Crystalline aura I activated it on 11/02, it was working on 12/02 and after that it has been missing every since.
  • Today i logged in to receive the 300 crystal rewards from login reward, i checked the total status and saw it’s 0 despite having ~300 already before claiming the reward… so essentially around 600 crystals are just gone
  • Celebration launch gift package, my friend logged in and reclaim today how come those are not distributed to everyone at the same time?

IGN: Lavonda
Server : Neria (EUC)
SteamID: 76561198010384130