Customization load failed

[hugthulhu]

previous saved customizations discarded

since todays patch when i tried to load my mage saved presets it failed and deleted it.
i had 2 saved from launch week and 1 new one saved earlier this week

[Shoru]

Same thing happening for me.
Though I got “lucky” by clicking cancel on this prompt, then it doesnt delete it, and I have backups but still, can’t get any of the previously saved ones to load no matter what.

[Centeotl]

Thanks for reporting this, hugthulhu. I’m sorry to see your customization load failed!

I’ll get a bug report written up to the development team for you.

[laskuma]

Confirmed that it’s an ongoing problem!!!

[Centeotl]

Thank you for letting me know you’re having this issue as well.

As an update, I’ve forwarded this thread to the development team. I hope everyone here has a great day.

[gdelazer]

also happening to me they were working fine before

[Destiny1]

This also happened to me, and i made a report but have had NO reply…
This is my post…

Customized character presets were deleted because of PATCH... previous presets you have saved are not compatible!

I (pre) made a few character presets for me to choose which one I liked to use at a later date. I went to select my presets and they were deleted… [Preset deleted] This happened with 3 of my presets. I can understand 1 maybe having a bug in them, but 3? They were all made at different times/days. What is happening? Can someone please look into this as I took a long time making these presets and now they are gone… I looked in the Customisation folder and they were no longer there. @Roxx or…

[Diam97]

Same thing happened to me. Big sad.

[totalbacon]

PRO TIP: Very helpful if you accidently deleted the saved customizations. You can click to ‘reskin’ one of your active characters from the character selection screen, don’t need a ticket just hit yes when it says you can buy one in the trial. This will take you to the character customization screen where you can then immediately re-save the customizations for that character, this re-save will then work for loading for new characters. Hope this helps some people save their stuff.