Customization load failed

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previous saved customizations discarded

since todays patch when i tried to load my mage saved presets it failed and deleted it.
i had 2 saved from launch week and 1 new one saved earlier this week

7 Likes

Same thing happening for me.
Though I got “lucky” by clicking cancel on this prompt, then it doesnt delete it, and I have backups but still, can’t get any of the previously saved ones to load no matter what.

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Thanks for reporting this, hugthulhu. I’m sorry to see your customization load failed!

I’ll get a bug report written up to the development team for you.

2 Likes

Confirmed that it’s an ongoing problem!!!

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Thank you for letting me know you’re having this issue as well.

As an update, I’ve forwarded this thread to the development team. I hope everyone here has a great day.

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also happening to me they were working fine before

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This also happened to me, and i made a report but have had NO reply…
This is my post…

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Same thing happened to me. Big sad.

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PRO TIP: Very helpful if you accidently deleted the saved customizations. You can click to ‘reskin’ one of your active characters from the character selection screen, don’t need a ticket just hit yes when it says you can buy one in the trial. This will take you to the character customization screen where you can then immediately re-save the customizations for that character, this re-save will then work for loading for new characters. Hope this helps some people save their stuff.