DC after loading into any group dungeons

[Kirihito]

After entering guardian or abyss dungeons my game freezes and disconnects me, not all the time but 1/5. Am i the only one with this problem?

[GoHi]

Hello @Kirihito! Greetings and hoping you are well today.
Thank you for reaching out with your concerns.

I understand how frustrating can be to get disconnected in the middle of a dungeon. I would like to share with you this link:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Also i want to mention this 2 points:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.