Dc During Valtan raid (Non server issue)

[won2009]

I got disconected during second gate on Valtan. Party finished raid before i could reconect and it used entrance ticket, but i got nothing.

Server:Thaemine
Character: Adachniel
Region: EU Central
Issue: Lost Valtan run due to disconnect.

[Jormungandrh]

Hello @won2009 , welcome to our forums!

I’m sorry to hear about this situation with your Valtan run and thank you for sharing the screenshots, I know how frustrating this can be. I would like to share that we have a system that handles this issue, as we are unable to manually grant any re entry tickets.

Please read this post for the full information about this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

A few key points I wish to highlight and the first one is very important in this case:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

Let me know if you have any other questions!