Disconected during valtan, didn’t Get reward and cant reenter.
Could i Get a ticket?
Euc
Server neria
Character : Amberofnorth
05:42 pm cet
Disconected during valtan, didn’t Get reward and cant reenter.
Could i Get a ticket?
Euc
Server neria
Character : Amberofnorth
05:42 pm cet
Hello @Pusicatta,
Welcome to the forums.
Hope you are doing well.
Unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that allows for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
If determined this was a server-side issue, we expect the delivery of the replacement ticket to take around 4 hours but could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
Here’s a post that explains better how this system works.
Hope this helps!