DC during valtan

Disconected during valtan, didn’t Get reward and cant reenter.
Could i Get a ticket?

Server neria
Character : Amberofnorth
05:42 pm cet

Hello @Pusicatta,

Welcome to the forums. :bouquet:

Hope you are doing well.

Unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that allows for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

If determined this was a server-side issue, we expect the delivery of the replacement ticket to take around 4 hours but could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

Here’s a post that explains better how this system works.

Hope this helps! :magic_wand: