DC from Vykas hard but no ticket

I was in a party yesterday 10/08/2022 and dc’ed right before they cleared it When i reconnected it would not let me open the reward box because it said i did not clear it however I did not receive a ticket so that I can reenter. PLZ FIX.

Hi @henrezamo123.

Hope you’re well :sunny:

Sorry to know you disconnected while you were playing Lost Ark game, I understand how frustrating this is.

In this case, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations. Please keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

If determined this was a server-side issue, the delivery of the replacement ticket could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

We can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience.

Here’s an official post about this: Update to Timed and Ticketed Content Lockouts

I appreciate your understanding. If there’s anything else I can help you with, let me know.

Stay safe :raised_hands: