Hello, my character on regulus named Stellastine is currently locked out of the vykas raid. I was disconnected in the middle of the raid with less than 20 bars left. This happens pretty frequently to me but I’m always able to get back in with a reentry ticket. However this time it was not sent to me in the mail.
TLDR: The game says that I only cleared gate 1, but I am locked out of joining a party because of the entry limit.
I’m sorry to hear about this situation with your Vykas run, I know how frustrating this can be. I see that you are familiar with our system that handles this issue, we are unable to manually grant any re entry tickets.
Please read this post for the full information about this:
A few key points I wish to highlight and the first one is very important in this case:
The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.