DC / ping issue - lost una's gold

Have raised this issue separately via webticket on Amazon website but as I have not gotten a response to my previous tickets, thought it be best to post here.

Server : Enviska (NA West)
Character: Shinoamegafuru

I just logged into the game and was opening my una’s gold chests upon which I received the eac offline error. Reconnecting back to the game moments later only left me with the gold bars left from the chest and not the gold that dropped (4 x chests).
Video link of issue here: My Video - YouTube
issue occurs from about 2:50 in.

Appreciate the assistance.

Hello @kainonfire,

I’m sorry about the disconnection issue you had on Una’s, if the disconnection happened due to a server verified error your entry or reward should be handed back in no more than 48 hours, in case that the disconnection happened due to a ISP outage, a hardware or anything non server related then sadly we won’t have the possibility to provide you the entry back.

We can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience.

Here’s an official post about this: Update to Timed and Ticketed Content Lockouts

Since you have raised a ticket regarding this situation please wait for the resolution of your case and keep an eye on your email inbox.

I appreciate your understanding. If there’s anything else I can help you with, let me know.


I am unsure what the actual error is but it was definitely not my own personal connection since everything else on my PC was working right as it happened. This should be pretty obvious since the error was ‘eac offline’ and not ‘sever connection issue’ - it is all in the video I have provided

Also this has nothing to do with ‘ticket restoration’ - I have lost gold due to opening a chest containing gold which drops gold for me / my pet to pick up. This never happened because of the disconnection which caused the gold to disappear along with my tokens and chest.

Seriously, could you guys please pass this on to someone who is able to first understand my issue before even trying to solve it?

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@Roxx @Sandovall @ShieldMaiden @Maselbart @TrevzorFTW
Can we get someone with some form of reading comprehension here