in new raid after i open my soul got dc and cant take my rewards, so i joined game again but it teleport me in city, i lost my rewards
Hope you’re doing excellent today.
Thank you for the report about the disconnections , we’re sorry you are having this experience while playing.
I understand how frustrating it is to lose the rewards from the dungeon due to a connection issue, unfortunately we don’t have a way to grant you the access back to get the rewards manually, I apologize for the inconvenience.
All eligible and proven disconnected (by the game server) players will automatically receive their additional entry within these 24 hours, so please, wait the estimated time in order to receive the additional entry if eligible.
You can red more details about this on this post below :
Please submit your feedback to our team on Game Feedback if you already tried the recommend troubleshooting steps:
Thank you very much for your patience.
Have a great week.