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Sorry to see you’ve experienced this while fighting valtan, Choowee.
I’ve moved this over to the support section so our support team can take a look into this for you.
Hey there @Choowee!
Sorry to hear you lost your entry to the Valtan Legion Raid.
Unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that allows for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
Only if determined this was a server-side issue, the appropriate ticket will be delivered to your in-game mailbox, the delivery of the replacement ticket could take up to a day. We cannot guarantee you’ll receive a re-entry ticket otherwise.
You can read more about this in the Update to Timed and Ticketed Content Lockouts official post.
Hope this information helps.
thanks you two for the quick response and help
and for doing all you can !