Desperately Seeking a Solution: A Lost Ark Player's Struggle with Authentication Errors

Dear Lost Ark developers and support team,

I am writing this message with a heavy heart, as I am unable to play the game I love so much due to constant authentication errors. Every time I try to log in, I am met with frustration and disappointment as the game fails to start.

I am a proud resident of Brazil and I use Claro as my internet service provider. Despite having a decent connection, I am unable to enjoy Lost Ark as it should be played. Every time I am able to get into the game, I am quickly disconnected and cannot remain in the game for more than 5 minutes.

I have tried multiple solutions, including contacting my internet service provider, but to no avail. The only way I am able to play Lost Ark is by using paid programs such as ExitLag or WTFast. While these programs do help, they are an additional expense that I should not have to bear just to play the game I love.

I am writing this message to express my disappointment and frustration with the current state of the game. I strongly believe that all players should have the opportunity to enjoy Lost Ark without any technical difficulties.

I kindly ask that you address this issue and work towards providing a stable and enjoyable experience for all players, regardless of their location or internet service provider. I truly believe that together, we can find a solution to this problem.

Thank you for your time and consideration.

Hi @leandrosouzax01

Welcome to the Lost Ark Forum!

Hope you are doing well!

I’m sorry for the disconnection and authentication errors you are getting while you are playing Lost Ark.

I would like to share some troubleshooting steps you can try for this issue.

Here is the link:

Steam Verify integrity of the games files

Troubleshooting Lag and Connectivity Issues

Troubleshooting EAC Issues

If the problem persist once you have tried all the steps, I recommend you to contact our support team by creating a web ticket to help you further with this problem.

Contact us

Also please make sure to shared the DxDiag once you have reached support, you can pull it following this steps:

DxDiag report:

Go to Windows Start search bar and type dxdiag.

Click on dxdiag.exe.

When green progress bar goes away, select Save All Information and save the file to their desktop.

Hope this information help :wolf: