Did not get Powerpass!

So I finished the Ealyn’s Gift Quest which is the last step to get the powerpass. I don’t remember getting the ticket on the mail but on the character selection screen it says I have a powerpass available, although when I tried powerpassing a character it didn’t alowed me. Is it normal for the ticket to not get in the mail?
I would enjoy getting a character boosted through the story without having to spend another 600 gold this early on.