Did not receive compensation

[zznhocsanh]

My account so far has not been compensated for maintenance. All my friends have received it.
Please check and help me recover.
NAW-Mari
char: Ninaoo

[Kagami]

Hi @zznhocsanh

Hope you are doing well!

Regarding to your question, I like to tell you that about the compensation this can take 12 hours to delivered.

Here is the post that has all the information about it.

Compensation for September Update and Server Merges

Heroes of Arkesia, Due to yesterday’s extensive downtimes that were required to implement server merges as well as the additional maintenance needed to fix the Aura of Resonance issue that occurred with the release of the September Update, players will receive a compensation package. Following a brief restart of the in-game store, the following items will be delivered to all players who have logged in at least once in the past month: 5-Day Crystalline Aura Aura of Resonance Recovery Elixir (…

Hope this information help you!

[zznhocsanh]

tks. @_@!

[zznhocsanh]

hey sir. i still not had that gift

[Kagami]

Hi again @zznhocsanh

Hope you are doing well!

Thank you for sharing your concern related to compensation rewards.

I’m sorry to hear that you have not received the compensation rewards for September update.

First of all, I’d request you to do the files integrity check using the method provided in below link as this generally resolves the issues:

Steam Support :: Verify Integrity of Game Files

Then relaunch the game and check for the compensation rewards in your In Game Mail. In case, you are still not able to locate them kindly get in touch with our support team by raising a ticket using the below link so that they can investigate the same and update you:

Here

Hope this information help you!