I got the purple gems bag but no aura, ive restarted the game and steam. Its definitely linked, not sure what to do?
Hello @Trae!
I hope you are having a great day and welcome to the Lost Ark forums!
Iām sorry to hear that you are having issues with your prime gaming Crystalline Aura reward for Lost Ark.
Please check that you account has been linked correctly in the next link, we can try un-linking and linking the account again.
The rewards can be applied by opening the product inventory in the store (F4) and claiming your items. This can be see in the next link with some frequent asked questions regarding prime gaming loot for Lost Ark.
Also in order to discard possible issues, please run an Steam Integrity check for Lost Ark.
If the problem persists can you kindly reach out to our customer service live chat, so we can further help you with this issue.
They will be more than glad to help you and escalate the case if is necessary.
Hope you have a wonderful rest of your day. See you in Arkesia!
figured it out, you can delete this, thanks for the help. The second link is what did it.
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