Didn't get free punika pass

Before AGS disabled all punika passes, I claimed my free punika pass but never used it on a character. It was available on trixion power pass page (on character selection page) and when they disabled it, I couldn’t access it anymore.

I contacted AGS live chat support many times.

First rep (Daniel) said you will be able to see/use it once it’s enabled (FALSE, because free power passes were accessible… so he lied)

Second rep (Joy) said I’ll take a look and said it was claimed on 7/23 so you are not eligible to get the growth pack (i already know that it was claimed but i never used it… my question was when will i be able to access/use it? I don’t care about the growth pack… so not helpful at all)

Third rep (Gloriana) said she will look into it and said it was already claimed but was not able to tell me which character it was used on… (well… no duh! I never used it, no wonder you can’t find which character it was used on)

Fourth rep (Joy again!) said “i can confirm that you used it” - umm… ok then please tell me which character? she couldn’t tell me… because I NEVER USED IT! … but… she was somehow “sure and knew” I used it. ok thanks a lot for no help at all!

Lastly, I decided to just call amazon since live chat reps are NO HELP at all. Not to mention being so RUDE (fourth rep just ended the chat)… So being on hold for almost an hour, there was no one available to speak to me and amazon will email me back. so back to square one.

There is another post similar to this with someone from AGS responding… please do not write this in the forums and contact customer service directly… hmmm… if customer service was able to resolve this issue, WHY WOULD I WRITE THIS POST? Basically telling me to get lost. such wonderful customer service… So… AGS cannot figure out this issue and is just telling everyone to contact customer service who also is no help at all, leaving players lost.

Anyone in the same situation and actually got this resolved?

Hello @spicystarfish21,

I’m sorry to read that you’re having issues with the Punika’s Powerpass, since you made the claim of the pass before it was disabled and afterward expired, related to your issue all the information available can be seen on this post:

Additionally I apologize for the chat experience you previously had, this is clearly not the experience you as a player deserve, so I apologize for it.

If you need further assistance in any other issue please don’t hesitate in reaching us again!


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What do you mean it expired? I don’t understand how you guys disable it then take it away - (reaching out to AGS customer service for over 3 weeks now and nothing is being resolved) … now you are telling me it’s expired? I don’t understand why I’m being punished for AGS’ problem. Once again, I don’t care about the punika growth pack. I just need my original free punika powerpass back… I really wish someone can help me with this. It also seems from reading another post, one of the community managers confirmed that free punika powerpass expires on 9/28 (it’s only 8/30), so this is contradictory.

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Hi @spicystarfish21.

Hope you’re well :sunny:

I’m sorry that you still do not have the free Punika pass, I know is frustating.

In regards to the “Punika Growth Support pack” specifically, this will be delivered to your Universal Storage eventually if you were one of the players that:

1- Completed a quest to earn a free Power Pass (Ealyn’s Gift or Berver’s Friend) between July 23rd and when free Power Passes were re-enabled.
2- Have an unused free Power Pass and actively logged in between July 23rd and when free Power Passes were re-enabled.

I apologize for the inconvenience that you had with the replies, the customer support Team can investigate this issue deeply. In this case here on the Lost Ark Forums we don’t have the possibility to create an investigation about an specific case, this is because security reasons, in order to share this; you will need to reach the web ticket to share it with them directly by this link:

Contact Us | Amazon Games


Please add this forum link and also all the information you have, name of your character, server, region; so the agents can have more information about what’s happening with this case and issue with punika powepass that you’re having so they can help you to investigate this deeply.

Also having in mind that investigations can last 2-3 business days ( this is an estimated time )

And please Let me know how was it!

If you wish to provide any feedback you can do so here:

Game Feedback - Lost Ark Forums

Stay Safe :sunny:

Well… Tried live chat service again and had no luck in finding an answer to this problem. They keep giving me contradicting info… I also called AGS and everytime, made me wait for over an hour on the phone and keeps saying noone is available. Finally, I was transferred to somebody and all of a sudden, I cannot hear anything they say and then hangs up. Just great. At this point, I think AGS is just trying to avoid me until free punika powerpass actually expires in September. It is truly disgusting how terrible Amazon Customer Service is. I’m very disappointed in how this is being handled.

Just spoke with Sergio on live chat, and once again, he said he cannot help me and ended the chat. SO SO RUDE!

I’m pretty sure I’m NOT the only one with this issue since you had many different posts regarding this issue (now closed). Even if this does not get resolved, AGS should really look into this issue as a whole and figure out what went wrong. Really… try to see what you can do to make sure this kind of problem does not happen again. Also, AGS customer service really sucks. Hopefully you guys can fix that. It is nearly impossible to get anyone on the phone and live chat reps are incompetent and rude.

Can you please tell me how did you contact the live chat support? There is no clue at all when u searching it on the browser.
:smiley: ty!


Welcome to the forums. :bouquet:

This is to let you know that the Chat Support for Lost Ark is disabled at the moment.

If you have any query related to Lost Ark feel free to reach us out on our Forums .

And if you have any problem with the game itself then please do the same if not submit a web ticket by going on:

Hope this helps!

Try this website;

Thank you!