Didn't get vanquisher starter pack/crystals gone

Hello. So I bought vanquisher starter pack from the in game store and I still didn’t get it after 24h have passed, also all of my crystals are gone. Please help me

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Hello @FreakyBeast

Thank you very much for bringing up your current problem to the table and I do apologize about the unexpected experience you had within your play-through.

I am happy to inform you that this issue is meant to fixed in the next patch which is coming the next week, some players experienced the same issue as you due to there is a failure or miscommunication
between the game and commerce server, this happens because of the massive amount playing and trying to log into the game simultaneously

Here you can check the precise and straightforward message with known issue from one of our CM: Update on Current Top Issues

I hope this information granted has been provided you gives a great and helpful insight.

:spades: JWarlock :diamond_shape_with_a_dot_inside: