My account did not receive any of the player gifts from the March 24 update. I have checked product inventory and all other storages. Hopefully support can recover these to my account.
Account : raszgaal
Server : Enviska, North America West
Steam account if that matters.
Check the universal storage tab under one of the menus in bottom right , sometimes stuff can get sent there randomly
Hello @raszgaal,
Welcome to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!
Regarding your concern about the player’s gift I can recommend you to follow the steps @wakkytabbaky shared you:
check the universal storage tab under one of the menus in bottom right , sometimes stuff can get sent there randomly
In case the gift is not there please let us know so we can help you reach the live support.
If you need more assistance please don’t hesitate in reaching us again!
Cheers!
I just checked and there is nothing in the universal storage. It doesn’t show up at all.
Hi @raszgaal,
I’m sorry that you were not able to find the Gift, in this case I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games
Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
If you need more assistance please don’t hesitate in reaching us again!
Cheers!
I went through the chat process and was told to send a ticket which I did friday night. No updates for almost 2 days.