Didnt received punika pass

i have completed all quest line until bever friend`s in 3 character and i didnt received the pass.

Hello @Luiz474, welcome to the forums.

I’m sorry to read that your Punika Powerpass is missing, had you completed the quest with any of your characters before the recent update? If so, please check their mail and confirm if you’re able to find your pass, if not, try verifying the integrity of your game files then check your characters’ mails again.

If your powerpass is still missing afterwards, please provide us with the name and server of your character so we can investigate further.

I’ll be monitoring this thread for your reply, have a good day in Arkesia.

I completed the quest line before the update with my shadowhunter, i tried to verify the integrity, and i still dont received.

Region: South America
Server: Blackfang
Name of character? Lilyneettee

thans for your attention

i dont know if this can something to do, but before the update i didnt had a character slot, i deleted my machinist to use the new powerpassa in another character.

Hello again @Luiz474,

I was about to inform you about that, after further investigating with the information you’ve provided it seems that your Punika Powerpass was sent to your deleted Machinist, as the powerpass wasn’t claimed from the mail in this case, it will be necessary to restore this character in order to recover the ticket from their mail.

If you’d like to restore this character, please let us know when you’ve acquired an empty character slot.

Thank you for replying @Luiz474.

Your character has been restored, please try now and confirm if you’re able to recover your powerpass.

Have a good day in Arkesia.

now i acquired a empty character slot.
i dont understand because i not completed a quest in machinist.

thanks for you help