Spent a couple hours trying to clear G3 Brelshaza and immediately disconnected as we cleared the boss. Tried to load back in and get my bonus box and didn’t see it.
Any chance I can get this bonus box back or is it just lost due to the incompetency of these developers to solve one of the biggest issues their game has had for 5+ weeks now?
Fix coming in 2023, thanks for playing. LMAO
Hi @Atokad
Hope you are doing well.
I’m sorry for the disconnection issue you had when you are in Brel G3.
Regarding to your question, unfortunately, we don’t have a way to re-grant the bonus box from the dungeon as well as the daily or weekly entries to content manually.
We have a system that takes care of this type of situations when it’s for a disconnection issues in order to provide the ticket back. We can’t guarantee that you will be receiving a ticket
Please have a look at the below mentioned post for more details about the process.
Update to Timed and Ticketed Content Lockouts .
Please remember:
- The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
- Receiving your replacement weekly entry may not be immediate — delivery could take up to 24-48 hours, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
Hope this information help you! 
I had the same issue but guess we will never get our box back.