Disconnect due to maintanence during Valtan

Our Valtan run ended due to the maintenance and we found we cannot reenter because weekly entry count exceeded. Is there a way to get the count back?

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Happened to me on Thursday 3:15PM in Abyss. They say there is a system that should take care of it but apparently it doesn’t seem to work properly. I did not receive a re-entry ticket until now. Support can’t help because they can’t send them out manually. Very weak excuse if there is actually a system for doing that.