Disconnect during Cube mission

Just before midnight I was one floor away from a Platinum Cube Chest when the game disconnected fore seemingly no reason (connection was fine as my Discord call and other connections were uninterrupted). The loot I could live without but my ticket having been consumed means not only can I not go back in for another attempt but also prevents me from progressing the associated welcome/guide quest(s).

Hello! @dakotathrice

Welcome to the Lost Ark forums!

I’m sorry for this sudden disconnection that you experience and thank you for bringing this up to our attention.

I recommend to get in contact with a representative from the live channels or submitting a ticket for this issue to be check by the correct team as soon as possible.

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Have an amazing day! :waxing_crescent_moon: