Disconnect from Boss rush & cube

Earlier today i got disconnected from both Boss Rush and Dimensional Cube (after restarting the game). Lost both passes and didnt get any rewards, the following picture is of the error message when i was in Cube

Sorry to hear you lost your passes, Alski.

I’ve moved this over to the support section so our support team can look into this for you.

Hey there @Alski!

Sorry to know you had connectivity issues while doing boss rush and Dimensional cube.

At the moment, we have a system that takes care of this type of situations. The current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side

We can’t guarantee that you will be receiving a ticket, nor manually granting rewards, I apologize for the inconvenience.

More details here: Update to Timed and Ticketed Content Lockouts

Regarding the error you had, please refer to this post EAC OFFLINE | SPELPWP1P2NT Mega Thread and include the following information:

  1. Region you are connecting to
  2. Server you are connecting to
  3. ISP
  4. Phsyical location (i.e. city/state/country)
  5. Quick note on when it last occurred, and anything else that you think would be usefull to know.

I hope this helps, if anything else let me know. Stay safe!

Goodluck getting any help and feedback with it… they won’t tell us anything.