I was in Chaos dungeon twice today!!! But I got disconnected from the game and lost all my chances to get the reward!!!
Server: elzowin
Hope you are doing well!
I’m so sorry for got disconnected from the Chaos Dungeon and for the long delay in responding to your post.
I would like to tell that we’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 24 hours. That is to say, if the system did not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here .
So if this happen to you again in the future you can expect to receive a re-entry for the dungeon in scenarios caused by a verified server crash or outage.
Also if you still have the same connection issue, here is some troubleshooting steps that can help you with the connection issue you are having.
Hope this information help you! 