My entire group was disconnected on the 4th gate, a count of 10 seconds of sever maintenance appeared, everyone fell and we did not gain re-entry, more than 48 hours had passed, I really wanted to do the 3 missing gates. SA - Kazeiros.
you need to go to amazon support website and submit a ticket that way it’s faster people here can’t help you at all so you and your group should do the same Submit a ticket and hopefully you get it back asap
we already sent it, unfortunately they say you have to wait 48 hours.
last message:
"Hello, greetings from Amazon Games.
I am sorry about the inconvenience you experienced while trying to complete Brelshaza. Unfortunately we are unable to manually re-grant the ability to participate in weekly/daily content. I’m sorry for all type of inconveniences and problems this issue may have caused you.
We have a system that re-grants access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during player participation.
Please keep in mind that it will only allow access to be re-granted for players who experience a verified crash or outage issue on the game server side. This does not cover local internet issues or other potential causes of disconnects.
Additionally, receiving your re-entry could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox.
I’ve pass on your comments about the South American servers to the rest of our team for consideration as we make future improvements."
I’m trying to talk here to see if someone helps
(Google translator)
you have to keep msging them until you hit a human and if you indeed get the ticket you can hold it until next week do the raid finish what gates you can use the ticket and it will start you from the gate you got stopped at last week
you have to use the ticket after you finish whatever you can in your case 1-6 then use the ticket don’t do it before you finish your after the weekly reset
1 Like
i ahve the exact same issue.
me and 7 other friends got DCed. sent a ticket to amazon, and they replied that if i didnt receive a ticket, “the disconnection was not caused by server issue”.
why even create a support system if support is not going to answer you, but instead create an automated and wrong answer?
"Hello,
Thank you for contacting Amazon Games Studio.
Please accept my sincere apologies for the inconvenience caused to you this far as while in middle of doing the Brelshaza Dungeon the game was disconnected and you lost the entry ticket to the dungeon,
We understand how your game experience could be affected when these issues appear while playing, Your patience and understanding is highly appreciated in this matter.
I would like to inform you that there is an automated system developed by the devs, which check the conditions and provide a re-entry ticket to the player. The maximum time to get re-entry ticket is 48 hours. So i request you to wait till then.
If the issue happened more than 48h ago and if you’ve not received the re-entry ticket, then a player is not eligible to receive another entry via our automated system as the disconnection was not caused by server issue, and therefore we’re unable to assist"
and has it been over 48 hours yet? ive always got my tickets back everytime i dc but sometimes it does take long
yes, this happened wednesday
Same problem here happene on wednesday, but the ticket support always say the same thing like a robot. @Roxx
2 Likes
it is a robot
Hi @chaasee, @InCez, @Boomaye and @halfmoonslash
Hope you are doing well!
I’m sorry for the disconnection problem while you were doing dungeons in Lost Ark.
Regarding to your question, unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually.
We have a system that takes care of this type of situations when it’s for a disconnection issues in order to provide the ticket back. We can’t guarantee that you will be receiving a ticket
Please have a look at the below mentioned post for more details about the process.
Update to Timed and Ticketed Content Lockouts .
Please remember:
- The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
- Receiving your replacement weekly entry may not be immediate — delivery could take up to 24-48 hours, and the appropriate ticket will be delivered to your in-game mailbox when it arrive.
Hope this information help you! 
Are you working on a solution?
hello, is a solution being figured out?
Hi @Boomaye
I’m sorry for the delay responding to your reply.
Regarding to your question. The team is aware of the disconnection problem and they are working to fix it.
In the other hand, I would like to share some troubleshooting steps you can try for this problem.
Here is the link:
Steam Verify integrity of the games files
Troubleshooting Lag and Connectivity Issues
Hope this information help you!