Yesterday I was doing Resurrected Demon Beast Lair (Hard mode), I was disconnected at the end of gate 1. When I returned it was already finished. And I couldn’t get the rewards and now it’s showing how the raid was done in the week. (Weekly entry count exceeded)
I am forwarding a print with evidence of the gate not carried out, however it has the message weekly entry count exceeded.
Hello there @jpc.mattos, welcome to the Lost Ark forums,
I’m sorry to hear about this situation with your Resurrected Demon Beast Lair and thank you for sharing the screenshot, I know how frustrating this can be. We have a system that handles this issue, as we are unable to manually grant any re entry tickets.
Please read this post for the full information about this:
A few key points I wish to highlight and the first one is very important in this case:
The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.