Disconnect Issue lost entry to Voltan

Hello
Yesterday after the weekly reset I went for Valtan [Hard] and after a few minutes I got disconnected and tried to get back in game but evey time I got disconnected on the character selection screen; I lost my entry and didn’t receive any rewards I was looking forward for this week because I could have crafted my weapon but now I can’t
Please send me a ticket so I can do my Valtan again
My character is a berserker named: Kyriostang (1447 Item level)
Server: EU Central - Kadan