Disconnected after killing Kungelanium

This morning I killed Kungelanium in a match making group, before I was able to loot the soul I received the “unable to connect, disconnecting” error and was unable to loot the soul. When I logged back in I was put in Vern instead of back in the guardian raid to loot my soul. Even though I was unable to loot my soul I was still charged for it. So I lost those rewards.

Hello @Phanatic! That’s frustrating and we understand these things happen. I encourage you to reach out to our CS here: Contact Us | Amazon Games
Explain the situation and they can assist with a solution! :slightly_smiling_face:

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